Shipping policy

Pure Nirvana supplies products to hotels, resorts, spas, and retail partners worldwide. Shipping is arranged based on order size, destination, and whether products are standard or customised.

Once an order is confirmed, our team coordinates production, packaging, and delivery to ensure products arrive safely and on schedule.

For shipping enquiries, please contact:

Chris@purenirvana.co.uk

Order Processing

Orders are processed once payment and order details have been confirmed.

Processing times may vary depending on:

  • Order quantity
  • Customisation requirements
  • Production scheduling

For standard products, orders are typically prepared within 5–10 business days.

For customised or private label orders, production times may be longer depending on packaging, fragrance, or formulation requirements.

Shipping Destinations

Pure Nirvana ships to clients globally, including hotels, resorts, spas, and retail distributors.

Shipping availability and delivery times depend on the destination country and the chosen shipping method.

Delivery Timeframes

Delivery times vary depending on location and order size.

Typical delivery estimates:

  • UK & Europe: 3–7 business days after dispatch

Large hospitality orders or pallet shipments may require additional transit time.

Shipping Costs

Shipping costs are calculated based on:

  • Destination
  • Order weight and volume
  • Shipping method

For large or bulk B2B orders, shipping costs are usually provided as part of the custom quotation or invoice.

Tracking

Once your order has been dispatched, tracking details will be provided where available so you can monitor the delivery progress.

Customs and Import Duties

For international shipments, customers may be responsible for customs duties, taxes, or import fees required by their local authorities.

These charges are not controlled by Pure Nirvana and must be paid by the receiving party if applicable.

Delivery Issues

If your shipment is delayed, lost, or arrives damaged, please contact us as soon as possible so we can investigate and assist.

Please include:

  • Order details
  • Delivery address
  • Description of the issue

Contact: Chris@purenirvana.co.uk